|
CREDIT related questions
Q: Why did I get a finance charge? What is the percentage?
A: You will be charged a finance charge if your account was at least 15 days past due at the first of the month. The percentage you will be charged is 1.5% per month.
Q: What companies do you floor plan with?
A: Deutsche Financial and Transamerica.
Q: How can I raise my credit limit?
A: Submit a new credit application along with your current financial statements.
Q: Can I use my end user's credit card?
A: No. We can only accept payment from our customers.
Q: How long does it take to process my credit application?
A: Most applications are processed within 24 hours.
Q: Why is my order on credit hold?
A: You are over your credit limit or past due on your terms.
Q: How do I process a government split p.o.?
A: Both companies names need to appear on the original purchase order.
Q: What factors are used to determine credit worthiness?
A: Type of business, length of time in business, financial condition, references from financial institutions and D&B or other credit bureau ratings.
TOP
LEASING related questions
Q: Can I lease this order?
A: Yes, we have partnerships with several leasing companies.
Q: Why lease?
A: There are a number of advantages, which make leasing an attractive option for many firms. These include the fact that leasing offers fixed regular payments, provides financing for 100% of the equipment cost, allows businesses to pay for the equipment as it is used to generate income, conserves both working capital and lines of bank credit and may offer certain tax advantages.
Q: How are lease payments determined?
A: The monthly payment is based on the term of the lease, cost of the equipment and type of leasing plan the Lessee chooses. The initial term of a lease runs from 12 to 60 months.
Q: Do we have the option to purchase the equipment at the end of the lease?
A: Yes. The Lessee has the option of extending the lease, purchasing the equipment, or returning it to the Lessor. At lease-end, the Lessor will also offer to finance the purchase price of the equipment for the Lessee's convenience.
Q: Can soft costs be included in the lease?
A: Soft costs such as software, installation, service contacts and training can be included on the lease.
Q: What if my customer wants to acquire portions of the system over an extended period of time?
A: No problem. We simply arrange a master lease agreement and use separate schedules as the equipment is delivered.
Q: Can the lease be "cancelled" or paid off early?
A: Lease agreements generally are not cancelable. However, we may provide discounts on remaining lease terms if the lessee chooses to upgrade equipment through the original selling reseller.
Q: Can equipment be added to an existing lease?
A: Yes, equipment can be added to an existing lease and the payments for the additional equipment will be coterminous with the original contract.
Q: Should I leave it up to my customer to find his or her own financing?
A: That could be a big mistake! You want to close the sale now, not when your customer finally gets around to finding financing. Once a "sold" customer goes off to see someone else about financing, you lose control of your own sale. Will the customer get buyer's remorse? Will a competitor close with your customer in the meantime?
Q: Won't the customer who needs financing ask for it?
A: Not necessarily. Most customers will assume if you have a financing or leasing program available, you will have made it a part of your proposal. In fact, our end-user research has shown that the primary reason they do lease is because the reseller presented it as an option. A customer will often select a reseller on the basis of who offered the most convenient and comprehensive financing program.
TOP
General financing questions
Q: Why was I charged a re-stock fee?
A: You will be charged a re-stocking fee when returning a defective or non-defective item that is over 30 days or if you return a non-defective item that has been opened.
Q: Where is my credit memo, I returned the product a while ago?
A: Your system may need to be deconfigured before credit is issued. The return and credit process typically takes 2 days.
Q: I returned a product for warranty and received an invoice for my replacement. Why?
A: The invoice is for your records. You will also receive a credit when the defective product is returned.
Q: Why didn't I receive an invoice for product I purchased COD?
A: Your packing slip is used as your invoice as it has prices and serial numbers on it.
TOP
|