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Customer Care

Seneca specializes in world-class support services for customers worldwide. Our U.S.-based customer care specialists undergo extensive training and have years of experience helping customers deploy, leverage and maintain the latest computing technologies. From end-to-end troubleshooting and system restoration to product knowledge and repair services, Seneca is your complete customer support resource.


  • Standard depot warranties (1–5 year)
  • Global on-site coverage
  • Global advanced replacement programs
  • Field replacement unit (FRU) programs


  • Experienced, trained, and accessible sales staff
  • Convenient online ordering
  • Well-qualified, professional technicians
  • Toll-free tech support
  • Explore our support site »

Asset Tracking Portal

  • Initiate RMAs
  • Track the status of any RMA
  • Track asset location
  • Verify bill of materials associated with any asset
  • Add and associate custom parts to systems
  • Check on your system's status »

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6040 Tarbell Road | Syracuse, NY 13206 | p: 315.433.1160 or 800.227.3432