Arrow Electronics Exits Sale of Seneca-branded Products

Arrow Electronics recently announced its decision to exit the sale of Seneca-branded products. Please refer to the below FAQ for answers to your questions. If you have a question not listed below, please email us at

Frequently Asked Questions (FAQ)

  1. Will Seneca-branded products be available to purchase separately from Arrow Electronics?
    No, Seneca-branded products will not be available for purchase separately from Arrow Electronics or anywhere externally.
  2. Will Arrow Electronics continue to sell products to OEMs in the security space?
    Yes, Arrow will continue to provide OEMs with non-Seneca branded products. You can find more information here.
  3. When is the last-time buy date to purchase Seneca-branded products?
    To guarantee product availability, it is recommended that all orders be placed by March 29, 2024. 
  4. Will I have an opportunity to purchase Seneca products after March 29, 2024?
    Yes, Arrow Electronics will be accepting orders of Seneca-branded products through the end of June 2024. However, product availability may be limited. To guarantee product availability, it is recommended that orders be placed by March 29, 2024. All remaining units and inventory available after March 29, 2024 will be sold on a first-come, first-served basis.
  5. When will products be shipped?
    Products will be shipped as soon as they are ready. Rest assured that we will continue to build and ship all orders beyond March 29, 2024, until all orders are fulfilled.
  6. I have an existing purchase order with Seneca that has not yet been fulfilled. What happens to my order?
    All existing purchase orders will be honored.
  7. Will the current warranty continue to be supported?
    Yes, Arrow Electronics will continue to honor all in-warranty products for the duration of the product’s warranty period. 
  8. Where do I go to place a new order? 
    We have a team of regional sales representatives available to assist you with placing a new order. Please reach out to one of our sales experts to begin the ordering process.

    Contact Sales


Technical and Warranty Support Information

  1. What happens to products that are still under warranty? 
    Rest assured that Arrow Electronics will continue to honor all Seneca warranties throughout the warranty period.
  2. How will Arrow Electronics know if my product is under warranty?
    Arrow Electronics will retain an accurate record of sales and warranty information for all Seneca products purchased.
  3. What level of product support can I expect from Arrow Electronics? 
    Providing support for your Seneca products is a top priority for us. Technical support resources will remain available and we will continue to honor all warranties for the duration of their term.
  4. Where do I go for technical and/or warranty support?
    For questions regarding technical or warranty support, please contact us at 800.227.3432 (Opt. 5) or email us at