Being a systems integrator is fun but challenging. Would you agree? Deploying technology and solving customer needs is fantastic, but there are two specific moments when the joy may fade away: first, when you must deploy and install hundreds of new devices and, second, when those deployed devices fail.
And we all love those big projects that promise to deliver generous revenue until the famous scope creep shows up. Have you heard that term before? Typically, scope creep appears when projects aren’t well defined, and the project starts to grow or change to the point where you don’t even know if the project is still profitable.
Installation or systems setup and the day-to-day management of deployed fleet of devices are perfect scenarios for the appearance of the scope creep. Think of it this way: you start the deployment phase of the project, but then you realize that you must configure each media player one by one. Think of all the hours you will have to invest in this process. Isn’t that scary?
Then, after a few months, you receive the chilling call from your customer. Some systems aren’t running, and you must send technical personnel to check what´s going on. It’d be OK If you’re servicing only one location or if only one system fails. Now, imagine dozens of locations with many failing devices. But there’s more. Picture yourself building a reputation as a reactive, not a proactive, contractor.
It’s spooky season, and we’ve got a collection of tales telling the stories of some unfortunate experiences of systems integrators. We hope none of them haunt you or your business.
The Nightmare of Time-Consuming and Unprofitable Projects
In the business district of Techville, a systems integration firm boasted a highly effective sales team. They secured numerous contracts yet often grappled with the intricacies of hardware configuration and optimization.
Over time, the inefficiencies became evident. Without the essential tools and methodologies, the company’s profitability waned, leading them to reconsider their business model.
How could this integrator have avoided such an unpleasing experience? Using the right orchestration software, like Seneca’s Maestro. It offers the fastest out-of-box experience in the industry with tools that get your system up and running in minutes instead of hours. That adds up over time, making you a nimbler and more profitable integrator.
The Legend of the Persistent Popup
In the professional community of Hardware Bay, there’s a well-known story about a systems integrator tasked with deploying many Windows devices. To cut corners and go for a manual approach, there was a failure to configure specific devices correctly. As a result, users encountered relentless popup windows, compromising the user experience. This oversight strained the client relationship. Unfortunately, the integrator didn’t receive future opportunities.
Again, if that contractor had used an appropriate orchestration tool, such frightening popup problems wouldn’t have been rattling its customers, rapidly deteriorating their business relationship. Seneca’s Maestro, for example, takes all the guesswork out of manual setup with its pre-loaded CMS configurations – no internet connection necessary.
The Phantom of the Lost Connection
In the corporate hub of Systemville, an integrator lacking an efficient remote monitoring system often faced disruptions in connections to distant installations. As clients raised concerns, the integrator faced mounting pressure to rectify each remote setup. The scenario underscored the need for robust and reliable remote monitoring solutions to maintain trust and credibility.
If only the integrator had used Seneca’s reliable xConnect platform! This intuitive solution reliably delivers holistic remote management without disruption. Easily monitor system health from a single glass pane and proactively address problems with xConnect notifications.
The Curse of the Chaotic Console
Within the tech-centric community of Softwaretown, an integrator grappled with the intricacy of managing numerous devices, each boasting its unique dashboard. The integrator navigated through a myriad of screens, attempting to streamline operations. The situation emphasized the necessity for unified and user-friendly interfaces to help ensure optimal workflow and effective device management.
But there’s no need to fear the management of multiple installations with Seneca’s xConnect remote management platform. Not only can you easily monitor system health from a single pane of glass, but you can also address many problems minus the truck roll. Moreover, you get proactive notifications to inform you of issues before your customers do, improving your profitability and reputation.
Have no fear, as Seneca’s solutions can help prevent these frightening scenarios. Avoid all these horrors with Seneca solutions and convert into a more profitable integrator. Trust our unmatched video expertise to guide you through all the common trials and tribulations so your story can be one with a happy ending.