xConnect has built in situation management functions which can be programmed to perform actions as soon as an event is detected. While the error alert is pushed to your email, 3rd party application or mobile device, xConnect 2018 can perform alert-workflow tasks in the background.
- If a camera is detected but is not recording properly, a workflow can trigger an automatic reboot of the camera
- Should the VMS application service shows as “Stopped” or in “Error State”, the system can restart the VMS application service automatically
- If multiple cameras are showing as “Offline”, the system can send a command to reboot the network switch
If an individual disk behind a RAID array is indicating a predictive failure, you can be notified to prepare replacement prior to a catastrophic failure
Aside from system performance monitoring, the above examples are real-world scenarios that would otherwise require a support call. Resolving glitches autonomously significantly reduces down time, as well as support calls. Increased uptime and immediate resolution response ensure confidence in mission critical environments while simultaneously reducing the TCO (total cost of ownership) for any given installation.