xConnect Remote Monitoring and Management

Mitigate risk and provide better CX by ensuring device health

Key Benefits of xConnect

Mitigate risk and preempt failure

  • 24/7 remote monitoring of device health
  • Customizable proactive alerts

Improve customer experience

  • Better service levels with increased up-time
  • Tailored end-user visibility and reporting, with unlimited user profiles

Increase profitability

  • Avoid costly disaster recovery
  • Address many issues, or deliver updates, without a truck role using the remote desktop feature
  • Simple one-time license fee, with 5-year duration
  • Creates the ability for you to attach services to your on-going maintenance contract

Get industry-leading monitoring of
key device telemetry:

Temperature

Fan speeds

Power supplies

RAID controllers

Physical, logical and virtual storage

System utilizations

Application services

Network device and bandwidth

How xConnect Works

The xConnect agent resides locally on Seneca video appliances. The agent monitors an array of critical device telemetry across your entire fleet and sends real-time data to the cloud where it can be viewed in a browser-based monitoring dashboard. You define notification preferences and are alerted proactively as needed. Many issues can be remotely remediated using remote session.

How Does xConnect Work?

 Feature overview

Web-based dashboard

Securely monitor your entire fleet of devices, anywhere, anytime from a single pain of glass

Secure remote desktop

Leverage our unique remote access with the confidence your data is safe

  • Operates in background without interrupting existing user or running applications
  • AES-256 Encrypted in-transit and at-rest
  • Access to Out of Band management (iLO, iDRAC)
  • Every remote session closed out upon disconnect

Unlimited users

Full autonomy to manage unlimited user profiles for your organization and the end customer.


Zapier integration

Benefit from 3rd party API integration into hundreds of common software platforms.

This makes it easy to tie into other business management applications that you already have.

Proactive alerts

Get the updates you want, as often as you desire, via e-mail, push notifications and/or texts.

Simple licensing and no hidden fees

One-time up-front fee per device with no maintenance or service fees.

Complimentary onboarding

Our training team will provide best practices via virtual session you can record for future use.